The report goes on to say: “62% reported being more likely to purchase from the site again.
A further 38% of respondents said they had made their purchase due to the chat session itself.
The cost savings and convenience for both staff and customers makes live chat not only a viable option for businesses today, but an essential tool for any company that thrives on providing excellent customer service.
As it turns out, live chat has the ability to provide the convenient answers that customers want, while also adding significant benefits to the staff and bottom line of companies.
In this post we’re going to get into why live chat can improve your business and tips on how to maximize its effectiveness.
Live chat can obviously increase your business potential, but only if it’s executed correctly.
Here are some important tips to ensure you make the most out of live chat software: Thankfully, all chat software websites provide live chat support, so you can test their products while you shop around.
If you want to gain an edge on the competition, live chat is a key feature that websites must have in order to be competitive and to hopefully rise to the top.