From My Harmony, click on the Devices page, click on the home-entertainment device and verify the make and model. Try a different USB port or even a different computer if your computer continues to have problems recognizing the Harmony. Patrick Nelson has been a professional writer since 1992.Firmly connect the USB cable between the computer and the Harmony remote if the computer won't recognize the Harmony. He was editor and publisher of the music industry trade publication "Producer Report" and has written for a number of technology blogs. The switch turned out to be supported by the app and I got the device added.
I’ve had my frustrations with it but I’ve learned patience is key with this.
Not the best response but I’ve gotten used to it and learned how to use this to my advantage in controlling what I need.
Connect the Harmony to the computer and press the "Sync Remote" button on the My Harmony software Device page to update the Harmony remote if the home entertainment device doesn't appear to recognize the Harmony remote.
Check that the manufacturer and model number for the device you want to control are correct in the Harmony software.
Install the app on each i Phone or i Pad in the house and everyone can have their own personalized favorite channels and custom gestures. Hide the clutter of your entertainment devices and never worry about pointing your phone at your TV.