The shelter employee referred to test caller as “sir” throughout the call.
The test caller was told that she would have to be housed with men if she had not had surgery.
The test caller was informed that she could only stay at the shelter if she had had surgery.
The shelter employee’s supervisor reiterated that policy and said that because the test caller still had “man parts” she was still a man and would make the other women uncomfortable.
While accessing homeless shelters is difficult for anyone, transgender women face particular issues and barriers that have yet to be addressed. Department of Housing and Urban Development, or HUD, sought to remedy this through the Equal Access Rule, or EAR, which makes it illegal to discriminate against LGBT individuals and families in any housing that receives funding from HUD or is insured by the Federal Housing Administration, regardless of local laws.